1. Introduction

Nuro CX ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform and services.

2. Information We Collect

We may collect the following types of information:

Account Information: Name, email address, phone number, and login credentials
Communication Data: Records of calls, messages, and conversations processed through our platform
Usage Data: Information about how you interact with our services, including access times and features used
Device Information: Browser type, IP address, and device identifiers
Contact Information: Details of contacts you add to manage communications

3. How We Use Your Information

We use the information we collect to:

Provide, operate, and maintain our services
Process and manage your communications
Improve and personalise your experience
Respond to your enquiries and provide customer support
Send service-related communications and updates
Ensure security and prevent fraud
Comply with legal obligations

4. Data Storage and Security

Your data is stored on secure cloud infrastructure located in the United States. We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. This includes encryption, access controls, and regular security assessments.

5. Third-Party Service Providers

We work with trusted third-party service providers to help operate our platform. These providers may process data on our behalf for purposes such as cloud communications, AI-powered conversation services, workflow automation, and infrastructure hosting. All third-party providers are contractually obligated to protect your data and use it only for the purposes we specify.

6. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfil the purposes described in this policy. When data is no longer required, we securely delete or anonymise it. You may request deletion of your data at any time, subject to legal retention requirements.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

Access: Request a copy of the personal data we hold about you
Correction: Request correction of inaccurate or incomplete data
Deletion: Request deletion of your personal data
Portability: Request transfer of your data to another service
Objection: Object to certain processing of your data
Withdrawal of Consent: Withdraw consent where processing is based on consent

8. Cookies and Tracking

We use cookies and similar technologies to enhance your experience, analyse usage patterns, and improve our services. Essential cookies are necessary for the platform to function. You can manage cookie preferences through your browser settings.

9. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected data from a minor, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our platform and updating the "Last updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at:

Email: contact@nurocx.com
Website: app.nurocx.com