Every Nuro CX onboarding is hands-on. Our team works alongside yours to configure, integrate, and launch — so you’re never left figuring it out alone.
Onboarding isn’t a portal you log into — it’s a partnership. We’re hands-on from day one.
You’ll work directly with our onboarding specialists — not a chatbot, not a help centre. Real people who understand your setup.
We configure your channels, AI agents, routing, and workflows to match your business — not a generic template.
Simple setups go live in as little as 48 hours. More complex multi-channel integrations typically take 1–2 weeks.
Five steps from first call to live in production. We handle the heavy lifting.
We learn about your channels, volumes, team structure, and goals. Together we map your current setup and plan the migration.
We set up your Nuro CX tenant with all channels, routing rules, AI agents, and custom scoring configured to your requirements.
We connect Nuro CX to your existing tools and build workflows tailored to your processes.
Hands-on sandbox testing with real scenarios, followed by live training sessions for your team.
Cutover to production with our team standing by. We monitor your first week and optimise based on real data.
Onboarding is included for Growth, Business and Enterprise plans. Some setup items have associated costs.
These are part of your guided onboarding at no additional charge:
If your setup requires purchasing or porting phone numbers, these costs are passed through at carrier rates:
We’ll outline all number costs during Discovery so there are no surprises.
The level of hands-on support scales with your plan.
Everything you need to get started on your own terms.
Our team works alongside yours through the full 5-step process.
Priority onboarding with custom timelines and advanced integrations.
It depends on your setup complexity. Simple configurations with a few channels can be live in as little as 48 hours. Multi-channel deployments with CRM integrations, custom workflows, and number porting typically take 1–2 weeks. We’ll give you a clear timeline during the Discovery call.
Guided onboarding is included at no extra cost on Growth, Business and Enterprise plans. The only additional costs you might encounter are phone number purchases or porting fees, which are carrier pass-through costs. We’ll outline these during Discovery so there are no surprises.
You’ll have access to our comprehensive documentation, video walkthroughs, ready-made templates, and email support. These resources cover everything you need to set up channels and go live. If you need more hands-on help, you can always upgrade your plan.
Yes. We support number porting from most carriers. Porting timelines vary by country and carrier but typically take 1–3 weeks. We’ll handle the paperwork and coordination. There may be carrier fees associated with porting, which we’ll detail upfront.
No problem. We can provision local, toll-free, and international numbers in bulk. Number costs are passed through at carrier rates — no markup. During Discovery we’ll assess your number requirements and provide a clear cost breakdown before provisioning.
Absolutely. Guided onboarding includes live, hands-on training sessions for your team covering the agent interface, admin console, reporting, and any custom workflows we’ve built together. We record these sessions so new team members can get up to speed later.
Talk to us about your setup. We’ll have a plan ready by the end of the call.