Most CX platforms charge €75–€165 per seat and bill extra for AI. Nuro CX gives your team transcription, sentiment analysis, coaching, and every channel — in a single Nuro Token.
Pay only for what you use — with AI that competitors charge thousands for.
Use tokens however you need — voice, messaging, or both.
No contracts. No minimums. Cancel anytime. All features included on every plan.
Growth, Business and Enterprise plans include hands-on onboarding — Learn more
Every Nuro Token includes the full platform. Features that competitors charge extra for, included as standard.
Delivering great customer experiences around the clock and across languages traditionally means hiring large, specialist teams. Nuro CX gives your people the tools to do more — AI handles the routine so your team can focus on the moments that matter.
Providing 24/7 bilingual coverage with a traditional team requires 8+ agents at €75–€165 per seat. With Nuro CX, your existing team delivers the same experience — for a fraction of the cost.
Most CX platforms charge per seat, lock you into contracts, and bill extra for the AI features you actually need.
| Feature | Typical Per-Seat Platform | Nuro CX |
|---|---|---|
| Pricing model | €75–€165 per seat/month | Pay only for what you use |
| 5-agent team starting cost | €375–€825/mo | Usage-based — pay per token |
| Omnichannel messaging + AI | Usually requires a higher tier or add-on | Included on every plan |
| Voice (AI & human calls) | Premium tier or telephony add-on | From the Voice plan — no per-seat fee |
| AI Call Transcription | Paid add-on or higher tier | Included |
| Sentiment Analysis | Paid add-on, if available | Included |
| Automated Coaching | Rarely available | Included |
| Custom Quality Scoring | Rarely available | Included |
| Call Summaries & Action Items | Paid add-on or higher tier | Included |
| 32+ Languages | Varies — often limited | Included at no extra cost |
| 24/7 AI Availability | Requires additional staffing | Included |
| Minimum contract | Typically 1–3 years, minimum seats | None — cancel anytime |
| Realistic monthly cost (5 agents, all features) | €500–€1,000+ | Usage-based — typically far less |
Comparison based on typical industry pricing for per-seat CX platforms. Actual costs vary by provider. Nuro CX is usage-based — you only pay for what you use.
See how Nuro Tokens work for teams like yours — and how they compare.
3 agents, email-first with some voice
Voice plan — 3 voice + 2 email + 1 webchat = ~6 tokens/day
10 agents, outbound voice + WhatsApp campaigns
Voice plan — 12 voice + 8 WhatsApp + 4 SMS = ~24 tokens/day
20 agents across voice, messaging and social
Premium / Enterprise — 40 voice + 20 messaging + 10 email = ~70 tokens/day
Estimate your monthly cost and see the best plan for your team.
Exactly what each Nuro Token delivers, channel by channel.
| Channel | Per Token | Included With Every Interaction |
|---|---|---|
| Standard Voice (AI Agent) AI-powered calls | 5 minutes | Transcription, sentiment, summary, actions, scoring, coaching |
| Standard Voice (Human Agent) Agent-assisted calls | 5 minutes | Transcription, sentiment, summary, actions, scoring, coaching |
| Premium Voice (AI Agent) Best-quality AI voice | 3 minutes | Transcription, sentiment, summary, actions, scoring, coaching |
| Premium Voice (Human Agent) Best-quality agent calls | 3 minutes | Transcription, sentiment, summary, actions, scoring, coaching |
| Outbound Voice (Human Escalation) Call transferred to a human agent’s phone | 10 minutes | Transcription, sentiment, summary, actions, scoring, coaching |
| SMS | 20 messages | AI-powered workflow processing |
| 20 messages | AI-powered workflow processing | |
| RCS | 20 messages | AI-powered workflow processing |
| Google Business Messages | 20 messages | AI-powered workflow processing |
| Facebook Messenger | 40 conversations | AI-powered workflow processing |
| Instagram DM | 40 conversations | AI-powered workflow processing |
| Apple Messages for Business | 40 conversations | AI-powered workflow processing |
| Telegram | 40 conversations | AI-powered workflow processing |
| 40 conversations | AI-powered workflow processing | |
| Webchat | 40 conversations | AI-powered workflow processing |
Both Standard and Premium voice calls include full post-call AI analysis: transcription with speaker separation, sentiment analysis, structured summary, action item extraction, custom scoring, and automated agent coaching — all at no extra cost. Standard Voice delivers great quality for most use cases. Premium Voice uses the highest-quality voice AI for the most natural-sounding conversations.
Unused tokens expire at the end of each billing month. Overage is billed at the Pay As You Go rate of €0.90 per token.
A Nuro Token is our universal billing unit. Instead of tracking costs per channel, per minute, per message — everything is measured in tokens. One token gets you 5 minutes of Standard Voice or 3 minutes of Premium Voice, 10 minutes of Outbound Voice when a call is escalated to a human agent’s phone, 20 SMS or WhatsApp messages, or 40 email conversations. Every token includes full AI analysis at no extra cost.
Standard Voice delivers great quality AI conversations and is ideal for most use cases. Premium Voice uses the highest-quality voice AI available for the most natural-sounding conversations — perfect for customer-facing sales calls or premium support. Both tiers include full post-call AI analysis. You choose per call, and can mix both on any plan.
Traditional platforms charge €75–€165 per seat regardless of usage, then charge extra for AI features, transcription, and additional channels. With Nuro CX, you only pay for what you use, and every feature is included. A 5-agent team using moderate volume pays a fraction of what they would elsewhere.
No. All plans are month-to-month with no minimum commitment. You can cancel anytime, upgrade, downgrade, or switch to Pay As You Go whenever you like. No annual lock-ins, no multi-year deals.
Your service continues uninterrupted. Any usage beyond your monthly allowance is automatically billed at the Pay As You Go rate of €0.90 per token. You can also upgrade your plan mid-month to get a better per-token rate.
No. Tokens expire at the end of each billing month. Use the pricing calculator above to find the plan that best matches your typical usage, so you’re not over-buying.
Every voice call — AI or human agent — includes: transcription with speaker separation, sentiment analysis, structured summary, action item extraction, custom scoring against your criteria, and automated coaching. All messaging channels include AI-powered workflow processing. No add-ons, no extra fees.
Yes. Voice supports 32+ languages. Messaging channels work in any language. There is no additional cost for multilingual support.
Enterprise plans offer custom token volumes at the best per-token rates — discounts beyond 41%. Contact our sales team to discuss pricing for your volume.
Start with Pay As You Go — no commitment, no credit card. See why CX teams are switching from overpriced per-seat platforms.